We all know that customer support is quite important. Now that you sell products on your Amazon site … how can you best organize and reach your customers in regards to customer support. ZenDesk is one great use of this.
Using ZenDesk, you can create all of the FAQs that are commonly asked by your customers. Here, you can eliminate perhaps most customers from using your contact forms by simply directing them to the FAQ page.
If that’s not the case, using a HelpDesk easily allows you to organize all support tickets logically. Rather than manually having to “guess” that your support tickets are organized on your own … a third-party service like ZenDesk keeps it all organized and even notifies you of pending tickets that need attention.
It’s not hard to get setup with a help desk system. ZenDesk had an easy setup and on-boarding. And a great way to start your FAQ is to just read through your old support emails in your inbox.
Overall, service like ZenDesk only helps improve your customer support experience particularly with your Amazon products!
There are several alternatives to Zendesk out there. A few that I have seen are FreshDesk, desk and HelpScout. If you use a help desk system what do you use and how do you like it?