Third-Party Feedback systems such as Feedback Genius
, or Feedback Five
help facilitate and ease the process of receiving feedback from your customers. More importantly than simply getting the positive feedback is actually being able to control negative feedback on your Amazon products.
As you know, negative feedback on your products simply can cause other viewers to view your product negatively and/or perhaps may alter Amazon’s ranking algorithm against your product.
While you may be able to manually enter in replies to the negative reviews in addressing the issue (which is always highly recommended), using a service like Feedback Genius helps tremendously in reaching out to the customer right before they even write a review (regardless if it’s a negative or positive review). Using these third party tools is in hopes that you catch the negative review writers before they actually write the reviews.
Check out one of the Amazon feedback tools, and how it can help augment your Amazon product experience.
Do you have experience using a system like this?
What is the best one out there?
I would love to hear some stories of how this has helped in your business and some big wins we can share. I think this is a an area that a lot of us can improve on and most are neglecting.