Refunds Manager Review - Updated For 2018 - RefundsManager.com

Travis_Jamison

Update for 2019:

After hearing reviews from enough people after making this post I now only recommend using AMZrefund instead of Refunds Manager. It's the same service (or better) and only charges 8% of all recovered funds vs the 25% charged by Refunds Manager. AMZ Refund is also a cloud-based app instead of a PC software that has to be downloaded (which is weird). No brainer really



Hey Everyone,
A couple of months ago AMZ Tracker had a vender booth at the SCOE conference in Philadelphia (an Amazon sellers conference). Our neighbor in "VenderLand" was this nice guy named Justin who is the founder of Refunds Manager.
I thought that Refunds Manager looked like a pretty cool product, so I wanted to share it with you here.
Note* I'm not getting any kind of kick-back for sharing this, just thought it might help some of you.

Here is a quick video review I made:

Overview:

When selling with Amazon FBA there are lots of things going on with your accounts daily besides simply selling. Refunds, stocking, lost products, returns, damages etc. Most everyone (myself included) just kind of assume that those refunds and credits that happen to your account all go through like they are supposed to, but supposedly this isn't the case. Things get missed.

This is where Refunds Manager comes in.

1) You download their software, and plug in your account details.
2) Then the software will audit all of the things in your account that should result in refunds, account discrepancies and compensated fees.
3) They then manually give it a look over
4) Support tickets requesting a return of the fees (or refunds) start being dripped into Amazon seller support.
5) When it's all said and done, Refunds Manager takes 25% of the money they get back for you. If they don't get any money back, they don't get paid. Kind of a no brainer as it's like finding free money.



I had never heard of these guys when I first showed up at the conference, but apparently Refunds Manager has been around for a while now, and has been vouched for by a lot of the big Amazon sellers in the industry. Because of them Amazon actually supposedly had to open an extra department for merchant refunds. So many support requests came pouring in that the existing support became completely overwhelmed.

Amazon actually frowned upon this a bit and got irritated, so the Refunds Manager crew shut down their service for a bit and re-programmed it to play nice with Amazon. Now all of the refund requests are dripped out and handled manually to avoid making Amazon mad. Smart thing to do.

I have not actually been able to use this service yet, as it's unfortunately only available for PC users (come to the dark side already Justin!). But, if you're interested in trying them out give it a whirl.

Cheers!

Travis_Jamison

Bumping this just for general exposure. Seems like an awesome service. I think I'm going to actually go buy some $200 throw away PC just to use this.

scdayton

I was just reading a thread where an Amazon rep said "However, continued use of automated services in violation of our policies may result in removal of your Amazon.com selling privileges. To learn more about this policy, please search “Prohibited Seller Activities and Actions” in Seller Central Help. Thank you for selling with Amazon, Amazon.com Seller Support".

If Refunds Manager is still doing this on auto-pilot then it sounds like that could get us in trouble.

-Stephen

Travis_Jamison

Nah,
They aren't doing it on auto-pilot anymore. The Refunds Manager software obviously finds all the mistakes automatically, but then they manually submit everything to keep those problems from happening (from what I understand at least).

That person in the Amazon forum was quoting the OLD RefundsManager thread.

scdayton

Cool, thanks Travis.

constantine

Thanks to Refunds Manager (and kudos to Travis) I got $637 back in refunds... and this is less than a month later... yes, 25% is payable to Refunds Manager, but this was money left on the table that I would never find on my own...

Great find... the software and site look like 1999, but hey, I care about the savings... a penny saved is a penny earned

Travis_Jamison

constantine said:

the software and site look like 1999, but hey, I care about the savings... a penny saved is a penny earned

Dude for real!

captainyee

Hi has anyone else used Refunds Manager? I'm on the fence but don't want to jeopardize my selling status.

kkrrishpatel

Hi is this safe...?? i dont want to loose my selling rights on amazon.

Travis_Jamison

kkrrishpatel said:

Hi is this safe...?? i dont want to loose my selling rights on amazon.

It is

victoriathoo

Hey is anyone still using Refunds Manager? This thread is a bit old, but wondering if it's still recommended.

Thanks in advance.

Travis_Jamison

Hey glad you brought this up, just got an email notification about the thread bump.

I'm pretty sure most people are using AMZ Refund now instead of RefundsManager. It's cloud-based (meaning no weird software download), and it only charges 8% of recovered funds vs the 25% from RefundsManager.com. I'll update my post above to reflect this.

Cheers

Travis_Jamison

Got a new update here!
After hearing all the good stuff from everyone using AMZ Refund, my business partner and I dug a bit deeper and really liked what we saw. We liked it so much in fact that we decided to buy the business! So as of now, we (the original founders of AMZ Tracker) now offer Amazon reimbursement services for everyone at AMZ Refund.

Nothing much will change. Will still only charge 8%, will still keep it simple. Thanks everyone! If you have any questions just let me know.