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Seller Verification Delays Affecting Sales?

Hi, we set up a new seller account several weeks ago ( and have been experiencing serious delays and aggravation with the verification process. Our stock is already with FBA and our products are starting to rank quite well. We are beating a competitor with very similar products for many keywords largely, I think, due to better keywords in the title. We have been watching the sales of this competitor's products using amztracker and whilst we are generally outranking him he is selling considerably more of his products.

Could it be that Amazon is putting the brakes on our sales in some way as we are not fully verified? I have asked their support but they tell me that that our products are available to buy and not subject to any restrictions. Does anyone have any experience of this? Thanks.
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